Flex Court Canada Multi-Purpose Tiles Warranty
Effective as of June 10th 2010

  1. Flex Court Canada’s multi-purpose tiles feature a limited 15 year warranty to the original purchaser to be free from defects in material and workmanship. The word "defect" is defined as imperfections that impair the use of the product. Defects resulting from misuse, abuse or negligence will void this warranty. This warranty does not cover defects due to alterations or accidents. This warranty does not cover damage caused by vandalism or "acts of God" or any other events beyond the control of the manufacturer. See Annex A below for warranty details.
  2. This warranty is non-transferable and is expressly limited to the repair or replacement of the defective product. All defective products are to be returned where they were originally purchased, and are subject to Flex Court Canada’s return merchandise policy and agreement on file with Flex Court Canada Inc. It is mandatory to obtain written authorization from Flex Court Canada inc. for all return of merchandise.
  3. This warranty does not cover scratching, scuffing, tearing, cosmetic damage, or other wear and tear resulting from normal use of the product. In addition, any damage resulting from intentional damage, negligence, unreasonable or inadequate use, including inappropriate un-installation, will void this warranty.
  4. Liability for incidental or consequential damages is excluded from this warranty, unless it is a legal obligation under the law. While, every attempt is made to embody the highest degree of safety and quality in all products, the absence of injury risk cannot be guaranteed. The user assumes all risk of injury resulting from the use of this product. The purchaser should pay special attention to all codes, laws, specifications and ratings for products specifically used in play areas, playgrounds, and other recreational uses where the safety of children and others are concerned. All merchandise is sold under this condition, and no representative of Flex Court Canada Inc may waive or change this policy.
  5. This warranty is in lieu of all other warranties, expressed or implied, that have or may in the past have been issued by Flex Court Canada Inc. This warranty is the only one in force and cannot be changed or amended without the consent in writing and approved during the executive meetings by the management of Flex Court Canada Inc. No other warranty issued by any representative and/or distributor can hold Flex Court Canada Inc liable.
  6. Deinstallation, reinstallation as well as all line paintings and logos are not covered by this warranty.

ALL WARRANTY CLAIMS MUST BE ACCOMPANIED BY A SALES RECEIPT. REPORT PRODUCT DEFECTS TO THE COMPANY WHERE PRODUCT WAS ORIGINALLY PURCHASED.

Warranty Exclusions:

Annex A

Limited warranty, pro-rated according to the following chart.

Flex Court Canada Multi-Purpose Tiles 15year warranty Soft Step, Pro Step, Dek Tiles Applicable for all tile colors

less than 2 Years90%
less than 380%
less than 470%
less than 560%
less than 650%
less than 745%
less than 840%
less than 935%
less than 1030%
less than 1120%
less than 1215%
less than 1310%
less than 147%
less than 155%

No returns on guarantee will be accepted without first obtaining an AUTHORIZATION NUMBER by Flex Court Canada Billing Department by calling 866-915-3539 press 5 No return of merchandise will be accepted after 10 days of the shipment date. Please check your order in detail upon receipt. All authorized return of merchandise must be shipped prepaid by the sender and is subject to a restocking fee of 20%.